Return & Refund Policy
This Return & Refund Policy applies to purchases from CBC Liquors, Westford, 142 Littleton Rd, Westford, MA 01886, USA. NO RETURNS or REFUNDS on ANY Item. ALL SALES ARE FINAL. Alcohol is final sale and can be returned only if it arrives damaged, defective or incorrect, reported within 1 hours of pickup or delivery. Alcohol is sold only to purchasers aged 21 or older, and a valid government-issued photo ID is required at pickup or delivery.
At a Glance
| Item | Our policy |
|---|---|
| Alcohol | Final sale — returnable only if damaged, defective or incorrect, reported within 1 hour |
| How to return | In store · By contacting us |
| Restocking fee | None |
| Return shipping | Free — we cover it |
| Refunded to | Original payment method |
| Refund processing | 5–10 business days |
Damaged, Defective or Incorrect Items
Pleas emake sure to check ALL items before you accept them from the cashier, delivery driver or courier. ALL SALES ARE FINAL. No returns or refunds or exchanges.
How to Report a Problem
Contact us within 48 hours of pickup or delivery with your order number, a description of the issue and clear photos of the item and what the issue is. To reach us, call 978-908-6179 or email [email protected]. Claims made after 1 hours may not be eligible.
Non-Alcohol Merchandise
ALL SALES ARE FINAL. No returns or refunds or exchanges.
Gift Cards
Gift cards are non-returnable and non-refundable and cannot be redeemed for cash, except where required by law.
Order Cancellations
You may cancel at no charge before an order is prepared or dispatched. Once an order has been accepted and staged it cannot be cancelled. To request a cancellation, call 978-908-6179 as soon as possible.
Age Verification & Refused Orders
You must be 21 or older to purchase alcohol, and a valid government-issued photo ID is required at pickup or delivery. We must refuse any order if valid ID is not presented, the recipient appears intoxicated, or no eligible adult is available. Refused orders are not eligible for a refund of delivery fees and may be subject to a restocking charge.
Special, Allocated & Custom Orders
Special-order, allocated, engraved or custom items are non-cancellable and non-returnable, except where they arrive damaged or defective as described above.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit. Non-refundable fees, such as delivery on a properly fulfilled order, are deducted where applicable.
Questions
Questions about this Return & Refund Policy? Contact CBC Liquors, Westford, 142 Littleton Rd, Westford, MA 01886, USA — call 978-908-6179 or email [email protected].
Questions?
Contact CBC Liquors, Westford — 142 Littleton Rd, Westford, MA 01886, USA, Westford, Massachusetts, 01886 · (978) 908-6179 · [email protected].
